Cybalink Solutions FAQ
Everything You Need to Know Before You Outsource
Whether you’re weighing up your first offshore hire or scaling an entire remote team,
our FAQ page is here to answer the questions that matter most to you.
Outsourcing is a big decision—especially in industries as high-stakes as engineering and construction. We get it. You need more than just hands on deck. You need the right talent, at the right time, with the right mindset to match your business. That’s where we come in.
At Cybalink, we work hard to make that choice easy. On this page, we answer the questions that matter most to you.
What makes Cybalink different from other outsourcing providers?
We’re not a call centre. We’re not a one-size-fits-all agency. We specialise in engineering and construction—and that changes everything. Our offshore teams are trained in your systems, your standards, and your culture. We don’t just fill gaps. We build capacity that feels like a natural extension of your team. So natural, your clients won’t know we’re not sitting in the next room.
How do you ensure quality and reliability?
It starts with hiring. We source experienced professionals from the Philippines who understand the pace and precision of the industries we support. Then we train them in the tools, processes, and expectations of your business. We don’t just look for skills—we look for fit. And we stay involved long after onboarding to ensure performance stays high and outcomes stay sharp.
How fast can we get a team up and running?
It depends on the roles, but in most cases, we can help you onboard within a few weeks. We’ll walk you through every step, from role scoping and recruitment to systems access and team integration. When big opportunities arrive, we’re ready to move fast.
What roles can you support?
We cover a wide spectrum—from estimators, drafters, and engineers to project support, document control, and admin. If it’s part of your project delivery or back office, there’s a good chance we’ve already done it—and done it well. Learn more about our Cybalink’s outsourcing solutions.
How do you manage remote team performance?
We believe remote doesn’t mean removed. We help establish clear KPIs, daily workflows, and reporting structures. You’ll have full visibility into what your team is doing, and we’ll back it up with performance reviews and proactive communication.
Will outsourcing impact our culture?
Not with us. Culture is one of the most important things we protect. We train our teams to reflect your values, communication style, and work ethic. We’re not here to disrupt your culture—we’re here to duplicate and extend it.
What about communication and time zones?
Our teams are based in the Philippines and work overlapping hours with your business. Whether you’re based in Australia or elsewhere, we ensure communication is smooth, timely and clear—just like having another site office.
Is our data safe?
Yes. Security, confidentiality, and compliance are non-negotiables for us. We have strict protocols in place—NDAs, access controls, secure systems—to protect your data and your IP.
How much does it cost—and where’s the value?
Outsourcing with Cybalink is typically 50–70% more cost-effective than hiring locally, depending on the roles. But the value goes beyond savings. You get specialised talent, process consistency, and the flexibility to scale without the overheads. We’ll break down the numbers clearly so you can see the ROI before you make a move.
What’s the first step?
Simple—let’s have a chat. We’ll get a sense of your business, understand what roles could help you scale or streamline, and share how we work. No hard sell. Just straight answers.
We make global easy.
We make remote easy.
We make that choice easy.